Turn-time Guarantee

We will guarantee a project ship date based on two interim dates being met:

• Your approval of the artwork proof
• Our confirmation of your master's usability

We'll pay you $100 or 10% of the value of the order (order amount not to include shipping, taxes or film charges), whichever is less, for every day we miss the ship date we quote, up to 5 days. The stipulations, of course, are you must approve the artwork proof by an agreed upon time and we must receive a usable master by an agreed upon date.

Tight turn-times may incur rush charges.

No cash payment, any payment issued is applied toward next CD/DVD duplication or CD/DVD replication order.

Custom packaging requirements generally require longer turn-times. It is not included in the turn-time guarantee (if it's not posted on our site it is considered custom).

If a deadline is critical to your project's success, let your sales professional know right up front. We can "work backwards" from your deadline to let you know when we need the artwork proof approved and the master in our hands to guarantee a ship date that meets your needs.